Terms of Service

Effective August 18, 2026

Overview

These terms govern your use of qhlmerch.com and QHL Merch company portals, operated by QHL Merch of Quincy, Washington (“QHL,” “we,” “us”). By placing an order or using a portal you agree to these terms.

Orders

Custom-decorated apparel is made to order. Once production begins an order cannot be cancelled. Prices, sales tax, and any shipping charges are shown at checkout. Payment is by credit card (via Stripe) or, for approved companies, charge to account.

Artwork

You confirm you have the right to use any logo or artwork you upload. You grant QHL a license to reproduce it solely to produce your orders and display it within your company’s portal.

Text message notifications

If you opt in by providing your mobile number at checkout, we will text you when your order is ready for pickup. Message frequency varies with your orders (typically one message per order). Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

Returns & issues

Because items are custom made, returns are accepted only for production defects or errors on our part. Contact us within 14 days of receiving your order and we will make it right.

Liability

Our liability for any claim related to an order is limited to the amount you paid for that order. The site is provided “as is” without warranties of any kind.

Contact

Questions about these terms: email orders@qhlmerch.com or call (509) 787-0800. QHL Merch, 317 1st Ave SE, Quincy, WA 98848.